Business Aligned IT Service Teams

Vacancy: IT Business Partner

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Location: Cambridge
Type: Permanent
Department: Business Aligned IT Service Teams


Mundipharma IT Services was formed on 1st January 2012 and provides valuable and professional IT solutions and support to over 70 independent associated companies operating within the pharmaceutical industry around the world.  The independent associated companies are a global network of private international businesses that have been owned by the Sackler family since 1952.  Mundipharma IT Services is a small IT Company with a global reach which enables us to provide varied developmental and multi-skilling opportunities for our people, whilst being dedicated to supporting our customers to make a difference to patient’s lives.

Headquartered in Cambridge UK, Mundipharma IT Services works in partnership with IT teams in other independent associated companies within our network, based in places as widespread as the USA, Canada, Singapore and Australia.  The global CIO is accountable for the IT delivery in all locations and our continued evolution into a one-team service.

Whilst the independent IT Company was only formed in 2012, a large number of our employees have previously worked in one of our Independent Associated Companies around the globe.  This means that we have a culture that has been formed over years of having been part of a Pharmaceutical network of Companies whose aims are to improve patients’ lives.  We have our core values and put as strong an importance in our recruitment and development processes on these values as on the technical competence we are also looking for to strengthen our team.

We support the Mundipharma network of Companies across four Regions: USA, Canada, LAM (Latin America, Asia Pacific and MENA) and Europe as well as pan-Regional R&D and global Technical Operations (Manufacturing and Supply Chain).  Our main point of contact with each of these regions and functions is through a local Director of IT, who is accountable to the business for their IT operations. 

We achieve success as a global IT team by being customer focused, value driven, and business led.  This requires us to work with our end user in mind, always ensuring that our activities deliver value to the business in the form of improved and more efficient solutions and, because the value accrues in the business, we must prioritise in line with business needs.

With this geographical spread and the diversity of the businesses we support, effective collaboration across our IT team and with our business stakeholders is critical for us to be successful.

Description of Responsibilities & Activities

Specific duties & responsibilities:

Business relationship management

  • Apply formal tools and methods to identify and map stakeholders
  • Develop and maintain trusted relationships with a diverse customer base, across multiple countries and functions, and from varied levels of seniority
  • Use those relationships to gain a deep understanding of the business priorities, opportunities and challenges
  • Deliver timely and relevant communications to ensure business stakeholders are aware and understand the strategic alignment and the value of the IT function; similarly, take responsibility for communications when IT services or delivery are not meeting customers’ expectations


IT strategy development

  • Apply your understanding of the business priorities as well as your knowledge of current and emerging technologies to influence the development of the IT strategy and the prioritisation of the corresponding roadmap, in collaboration with your stakeholders as well as your peers and the IT leadership team
  • Identify and drive opportunities to further simplify the technology landscape in the countries, promoting the decommissioning of low value-add solutions and the adoption of standard applications whenever possible
  • Ensure business priorities are understood by relevant IT colleagues; conversely, ensure your business stakeholders understand the IT strategy
  • Support the Director of IT, Europe in the preparation and submission of budget and forecast


Delivery of technology enabled change initiatives

  • Engage with our delivery teams, as well as use your own technical expertise, to propose fit-for-purpose solutions that meet business requirements
  • Take direct responsibility for the delivery of small projects and enhancements, and supervise the delivery of larger initiatives for which a project manager will be assigned to
  • Pro-actively engage with all relevant forums (CAB, ARB, PMO) to ensure the change initiatives follow the agreed governance and methodology
  • Be an influential member of the steering committee on all projects in your portfolio, ensuring proper management of risks, actions, issues, business and IT resource allocation, financials, and any deviation to the business case parameters
  • Act as an escalation point for both business and technology leads
  • Ensure all projects are rigorously transitioned into support and that mechanisms are in place to monitor benefits realisation


Business Analysis

  • Use of appropriate tools and methods to elicit high level business requirements, as-is and to-be business process and data architecture to support solution design
  • Participate in projects to ensure traceability of the requirements into delivery, document business requirements to the next level of detail when necessary, and support both IT and business teams through testing and change management activities
  • Apply business analysis and technical skills to the troubleshooting of issues with live services as and when business and technical teams require assistance beyond our normal support processes


Key relationships in this role:

  • Business stakeholders throughout Europe
  • Europe IT team
  • Broader IT organisation: Office of the CTO, Project Management Office, IT Vendor Management, Applications services teams, Infrastructure services teams, Procurement
  • Finance team supporting IT
  • Vendors

Candidate Profile Requirements


  • Right to work in the UK
  • Valid passport and willingness to travel in Europe
  • Knowledge of European language(s) a plus


Skills and experience

  • Significant experience working in an international environment
  • Industry experience: pharmaceutical / healthcare desirable; FMCG
  • Strong commercial acumen
  • Excellent people and interpersonal skills
  • Good writing, communication and facilitation skills
  • Proven ability to build and maintain outcome-based relationships with a large and diverse stakeholder base
  • Confident in challenging the status-quo in a professional and respectful way
  • Organised and rigorous, with good attention for the details
  • Able to work autonomously, but at the same time knowing when to escalate and seek support
  • Strong prioritisation and time management skills


IT Knowledge and Technical Expertise:

  • Business systems and technology-enabled business change expertise, from strategy definition, to business case development, change delivery and benefits realisation
  • Deep understanding of the Sales and Marketing functions, processes, and supporting technologies, including CRM (preferably Salesforce), Business Intelligence, and Digital
  • Good understanding of the Finance and Supply Chain functions, processes, and supporting technologies, including ERP (preferably Navision) and Business Intelligence
  • Data driven mindset with a strong ability to understand data flows and integration between systems, and how data can be turned into insights
  • Proven expertise in the use of business analysis methods and tools to develop clear, concise functional and non-functional system requirements
  • General knowledge of infrastructure technologies