Business Aligned IT Service Teams

Vacancy: Business Analyst

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Location: Cambridge
Type: Permanent
Department: Business Aligned IT Service Teams


Mundipharma IT Services was formed on 1st January 2012 and provides valuable and professional IT solutions and support to over 70 independent associated companies operating within the pharmaceutical arena around the world.  The independent associated companies are a global network of private international businesses that have been owned by the Sackler family since 1952.  Mundipharma IT Services is a small IT Company with a global reach which enables us to provide varied developmental and multi-skilling opportunities for our people, whilst being dedicated to supporting our customers to make a difference to patient’s lives.

Mundipharma IT Services works in partnership with IT teams in other independent associated companies within our network, based in places as widespread as the USA, Singapore and Australia.  The global CIO is accountable for the IT delivery in all locations and our continued evolution into a one-team service.

Whilst the independent IT Company was only formed in 2012, a large number of our employees have previously worked in one of our Independent Associated Companies around the globe.  This means that we have a culture that has been formed over years of having been part of a Pharmaceutical network of Companies whose aims are to improve patients’ lives.  We have our core values and put as strong an importance in our recruitment and development processes on these values as on the technical competence we are also looking for to strengthen our team.

We support the Mundipharma network of Companies across four Regions: USA, Canada, LAM (Latin America, Asia Pacific and MENA) and Europe as well as pan-Regional R&D and global Technical Operations (Supply Chain).  Our main point of contact with each of these is through a local Director of IT, who is accountable to the business for their IT operations. 

We achieve success as a global IT team by being customer focused, value driven and business led.  This requires us to work with our end user in mind, always ensure that our activities deliver value to the business in the form of improved and more efficient solutions and, because the value accrues in the business, we must prioritise in line with business needs.

With this geographical spread and the diversity of the businesses we support, effective team working across our IT team is critical in order for us to be successful.


Description of Responsibilities & Activities

Specific duties & responsibilities:

  • Support the Europe IT team on new projects, as well as on enhancements and day-to-day operations of existing technology solutions
  • On new projects
    • the Business Analyst will support the IT Business Partners with the development of business cases
      • Facilitate meetings with business stakeholders to document high level requirements
      • Engage with delivery partners (internal and external) to propose solutions that are fit-for-purpose and aligned with the IT strategy
      • Produce the business case documentation, including clear qualitative and quantitative benefits
      • Take business case through the approval process
    • once mobilised, the Business Analyst will work with the project team throughout the development life cycle, clarifying requirements, supporting testing and training activities as necessary
  • On enhancements, the Business Analyst will work autonomously on documenting the requirements, and engaging with internal and external delivery partners to implement the changes agreed with the business
  • The Business Analyst will also be involved with some day-to-day support activities, acting as a facilitation and escalation point as and when necessary


Key relationships in this role:

  • Europe IT team and business stakeholders throughout Europe
  • Project Management Office
  • IT Vendor Management
  • Applications services teams
  • Infrastructure services teams
  • Vendors

Candidate Profile Requirements


  • Right to work in the UK
  • Valid passport and willingness to travel in Europe
  • Knowledge of European language(s) a plus


Skills and experience

  • Experience working in an international environment
  • Industry experience: pharmaceutical / healthcare desirable; FMCG
  • Strong commercial acumen
  • Excellent people and interpersonal skills
  • Good writing, communication and facilitation skills
  • Proven ability to build and maintain outcome-based relationships with a large and diverse stakeholder base
  • Confident in challenging the status-quo in a professional and respectful way
  • Organised and rigorous, with good attention for the details
  • Able to work autonomously, but at the same time knowing when to escalate and seek support
  • Strong prioritisation and time management skills


IT Knowledge and Technical Expertise:

  • Proven expertise in the use of business analysis methods and tools to develop clear, concise functional and non-functional system requirements
  • Good understanding of the Sales and Finance functions, processes, and supporting technologies including CRM (preferably Salesforce), ERP (preferably Navision), and reporting / BI
  • Data driven mindset with a strong ability to understand data flows and integration between systems, and how data can be turned into insights
  • General knowledge of infrastructure technologies